We are fully compliant with the GDPR (General Data Protection Regulation) rules 25th May 2018 - regulations which apply to all companies processing and holding the personal data of visitors residing in the EU. This ensures your privacy and information security.
When you order products from our website we need to know your name, postal address, e-mail address and telephone number.
We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us and our suppliers to enable us to deliver your ordered goods and to communicate with you on any matter relating to your order or the delivery of your order.
We do not disclose your information to third parties other than for dispatch purposes (couriers etc) or when orders are processed via third parties as part of the order fulfilment. Third parties are not permitted to disclose any of our customer's details to any other third party or use customer details in a way that is not related to order fulfilment. Crate Ideas never discloses information to third parties for any reason other than fulfilling orders. The only time we would share information is if we were permitted or required by law.
When someone visits Crateideas.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Information such as your address, phone number, email and so on are strictly used only to process your order, We do not send unsolicited marketing material.
By submitting your information in the form of placing an order with us either through our website or over the phone, you consent to the use of that information as set out in this policy.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
Please note that for any orders you have placed your details will still remain on our system and be associated with that order. This is due to VAT regulations, which request that we keep all records of VAT transactions for a minimum of six years.
The social media share buttons only transmit data once they have been clicked. The only data the social media's servers receive from our site is referral information from the page, such a product title and image. No personal data is transmitted. Should you choose to use it, the Facebook login feature works in a similar way, and no personal information is transmitted to Facebook. However, once you have clicked on the button, any data that is gathered from your Facebook account, such as name and Facebook ID, will be stored for you. This can be deleted if requested.
All debit or credit card information is entered via our payment processor's secure PCI DSS compliant servers (SagePay or PayPal). We do not store or collect any complete debit or credit card information. We are notified and can see the results of your payment however we cannot see, modify or copy your payment details.